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FAQ
We hope we have them all covered, but if not please call us or send us an email.
Tel： 86 0571 88919080
Email:info@rattanfurniturecentre.com
Q. What Warranty do you give?
A: We give a standard 1.5-year warranty for steel frames, a 2-year warranty for Aluminum frames, but if anything happens after the warranty time please let us know and we will always see what we can do.
Q: What is the minimum order quantity?
A: MOQ is one 40'HQ container, allowing 2-3 models mixed loading.
Q: When can I get the quotation?
A: We usually quote within 24-48 hours after we get your inquiry. If you are very urgent to get the price, please call us or tell us in your email so that we will regard your inquiry priority.
Q: How can I get a sample to check your quality?
A: If you need the samples, we will charge for the sample cost. But the sample cost can be refundable after order confirmation. Quality control is the priority for our business. We will control each step when in production. Feedback to you via video or photo. I am sure our quality could meet your request.
Q: Can you do the design for us?
A: Yes. We have a professional team having rich experience in outdoor furniture design and manufacturing. Please tell us your ideas and we will help to carry out your ideas into perfect furniture.
Q: What about the delivery time for mass production?
A: Honestly, it depends on the order quantity and the season you place the order. The lead time of MOQ is about 35 to 40 days. Generally speaking, we suggest that you start inquiry two months before the date you would like to get the products in your country.